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Privacy Policy

Cliveden House understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Gifted Privacy Policy carefully and ensure that you understand it. You will be required to read and accept this Privacy Policy when purchasing a Gift Card from us.

1. Information About our Gift Voucher Scheme

Gifted forms part of our Site but is owned and operated JOURNEY HOLDINGS LIMITED, a limited company registered in England under company number 07413674. Registered address: Elmstone Business Park, Stoke Road, Elmstone Hardwicke, Cheltenham, GL51 9SY.

2. What Does This Policy Cover?

This Privacy Policy applies only to your use of the Gifted platform available on our Site which may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites save as is provided for in this Policy and we advise you to check the privacy policies of any such websites before providing any data to them.

3. Website Privacy Notice

For information on the following please review our Website Privacy Notice:
a) What is Personal data
b) Your Rights?
c) How to Access your Data
d) How to Control your Data

4. What Data Does Gifted Collect?

The Gifted platform collects the following personal and non-personal data:

  • Name;
  • Gender;
  • Address;
  • Email address;
  • Payment information;
  • Information about your preferences and interests;
  • IP address;
  • Web browser type and version;
  • Operating system;
  • A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;

5. How Does the Gifted Platform Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. With regards to Gifted this is because the data is necessary for our performance of a contract with you and/or because it is in our legitimate business interests to use it, for example to deliver the voucher to the recipient if different to you, the customer. Your personal data may be used for the following purposes:

  • Providing and managing Customer Purchase to include delivery of voucher.
  • Providing and managing your access to the Gifted platform;
  • To facilitate gift voucher redemption. Your personal details are required in order for us to enter into a contract with you.
  • Personalising and tailoring the voucher for you, the Customer.
  • Communicating with you. This may include responding to emails or calls from you.
  • Supplying you with information by email that you have opted-in to (you may unsubscribe or opt-out at any time).
  • To process payments.
  • To facilitate the administrative use of Gifted servers.

You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and applicable Privacy and Electronic Communications legislation.

6. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reasons for which it was first collected, namely to discharge the contract with you and to keep in touch with you regarding our products and services if you have requested this.  

7. Who Has Access to My Personal Data?

Gifted collect the data set out under section 5 through the Gifted platform to facilitate the purchase. Cliveden House only use such data to facilitate the services purchased on a permission based system.

Sometimes contracts are entered into to supply certain products and services to ensure the Gifted platform works smoothly. These may include payment processing, postal or courier delivery, service facilitation and data hosting. In some cases, those third parties may require access to some or all of your personal data that we hold.

Only the payment processor has access to your full payment details, they are a certified PCI Level 1 Service Provider.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

8. How and Where Do You Store or Transfer My Personal Data?

Cliveden House and Gifted may store or transfer some or all of your personal data in countries that are not part of the European Economic Area.

Payments are processed with Stripe Payments Europe Limited, an entity located in Ireland. In providing Stripe Services, Stripe Payments Europe transfers personal data to Stripe, Inc. in the US[RH1]. Stripe is certified under the EU-U.S. and the Swiss-U.S. Privacy Shield Framework. Stripe comply with applicable European laws on data protection and the transfer of personal data.

The remaining data captured through your gift voucher purchase by Gifted is held on UK based servers, backed up in the EEA. Gifted ensure all internet traffic is encrypted with the highest securities levels in operation regarding usage of the Gifted platform. For further information on Cliveden House please review their Website Privacy Notice.

9. How Can I Control My Personal Data?

In addition to your rights under the GDPR, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes.

10. How Do I Contact You?

To contact either Cliveden House OR Gifted about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

Cliveden House

Email address:
Telephone number: 01628 668561
Postal Address: Quadrant House Floor 6
4 Thomas More Square


Email address:
Telephone number: 01242 682 050
Postal Address:
Elmstone Business Park,
Stoke Road,
Elmstone Hardwicke,
GL51 9SY


Extra Information from Gifted...

Internet Privacy and Cookies Policy

We are committed to safeguarding and preserving the privacy of our visitors. This Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site and how we use cookies on this website.

We do update this Policy from time to time so please do review this Policy regularly.

Information That We Collect

In running and maintaining our website we may collect and process the following data about you:

Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.

Information provided voluntarily by you. For example, when you register for information or make a purchase.

Information that you provide when you communicate with us by any means.

Use of Cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer's hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the 'settings' section of your browser. For more information please read the advice at

Use of Your Information

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

To provide information to you that you request from us relating to our products or services.

To inform you of any changes to our website, services or goods and products.

If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in, if you opted in to receiving this type of communication at the point of your original purchase.

Storing Your Personal Data

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing and processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely.

Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.

Disclosing Your Information

We use a third party company, Gifted, to manage the payment and fulfillment processes of your order. Gifted will have access only to the necessary information needed to perform their responsibilities. We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

In the event that we sell any or all of our business to the buyer.

Where we are legally required by law to disclose your personal information.

To further fraud protection and reduce the risk of fraud.

Third Party Links

On occasion we may include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site's policy towards visitor privacy. You should review their privacy policy before sending them any personal data.